1. Who is responsible
The seller operating Voryqelto is responsible for the personal information used to administer this store. Published seller details appear below and on the contact page.
2. Information we receive
When you contact us, we receive the information you choose to include, such as your name, email address, question and receipt reference. For an order, we may receive the purchaser’s name, contact and billing details, guide name, amount, currency and payment status from the payment provider.
The hosting service may record technical request information, including an IP address, requested page, browser information and time of request, for delivery, security and troubleshooting. This website does not contain an account system or a card-entry form.
3. Why we use information
We use order and contact details to process purchases, deliver guides, answer questions, handle refunds and keep required records. Technical information may be used to operate and protect the website. Where a legal basis is required, these uses rely on performing a contract or responding to a request before a contract, complying with legal obligations, or legitimate interests in running and protecting the store.
We do not use an order as automatic consent to marketing. The supplied website has no mailing-list signup or advertising trackers.
4. Service providers
Hosting, email and payment services may process information needed to provide their services. The external payment provider may use information under its own privacy policy, which you should review on the payment page. We do not sell personal information.
Information may be disclosed when required by law or to establish, exercise or defend legal claims. If information is transferred across borders, applicable legal safeguards must be used where required.
6. Retention and security
We retain information for as long as needed for the purpose for which it was collected, including delivery, support, dispute handling and applicable recordkeeping duties. The appropriate period depends on the record and legal obligations; information no longer needed should be deleted or anonymised.
We use reasonable organisational and technical measures to protect information. Card details are submitted to the payment provider, not to this website. Please avoid sending sensitive documents or payment credentials in support messages.
7. Your choices and rights
Depending on applicable law, you may be entitled to request a copy, correction, deletion or transfer of your personal information, or to object to or restrict certain processing. Where consent is used, you may withdraw it. Some records may still need to be retained to meet legal obligations.
Send a request using our contact details. We may ask for proportionate information to verify the request. We will respond within the time required by applicable law. You may also complain to your local data protection authority.
8. Updates
We may revise this policy to reflect changes in how the store operates. The date at the top identifies the current version. If a change requires notice or consent, we will provide it as required.