1. The request window
You may request a full refund within 14 calendar days of purchase, including if you have downloaded or opened the PDF. This is our store policy and does not reduce any longer or additional rights provided by applicable law.
After that period, contact us about missing deliveries, duplicate charges, faulty files or content that does not match its description. We will review the issue and provide the remedy required by law, which may include replacement, correction or a refund.
2. How to request a refund
Contact us using the direct details on our contact page. Include the guide title, purchase date, email used for the order and receipt reference. You may explain the reason so we can understand a problem, but a reason is not required for a request within the 14-day window.
Do not send your full card number or other payment credentials. We aim to acknowledge the request within two business days and communicate a decision or ask for any necessary order details within five business days.
3. Processing and timing
We initiate an approved refund to the original payment method within five business days of approval, and within any shorter deadline required by applicable law. We do not charge a refund administration fee. Banks and payment providers may take a further five to ten business days to show the credit; timing depends on the payment method.
If the original method cannot receive the refund, we will discuss the options available through the payment provider. Do not send alternative bank details unless requested through a verified support channel.
4. Cancellations and digital returns
Each guide is a one-time purchase. There is no subscription or automatic renewal to cancel. If you wish to cancel before delivery, contact us promptly; the refund process above applies.
There is no physical item to return. Following a full refund, please stop using the guide and delete your copies, except where retention is legally permitted. This request does not prevent you from raising a complaint or keeping purchase records.
5. No-charge materials
Free Kit has no purchase charge to refund. You can still report delivery problems or file errors so that we can review them.
6. Your statutory rights
Nothing in this policy excludes rights or remedies that apply to digital content under local consumer law. Our 14-day store policy does not rely on you waiving a statutory withdrawal right when downloading. If you have a complaint, contact us with the order details so we can investigate.